NOVUS is also the world’s original “Repair First, Replace When Necessary”® company. This distinguishes NOVUS from the average auto glass shop in the eyes of insurance companies, fleets and consumers. “Repair First, Replace When Necessary”® system is NOVUS’ distinctive competency and is backed by the NOVUS Guarantee that ensures a NOVUS windshield repair will restore strength and clarity to the glass; will halt the further spread of damage; and, will pass vehicle inspection in all states for as long as the customer owns their vehicle or NOVUS will refund the cost of the repair.

Nearly 400 NOVUS franchises in North America and 2,000 service locations in 40 other countries deliver on the NOVUS warranty promise every day. NOVUS franchisees have performed over 25 million high quality windshield repairs.

In 1995, NOVUS introduced windshield replacement to our service offerings as a complement to repair. The replacement of windshields and other auto glass parts allowed NOVUS franchisees to qualify as full-service auto glass companies capable of fulfilling every customer’s auto glass needs. In 2007, we began offering a co-branded NOVUS Glass Repair and Replacement license to existing automotive related businesses or glass businesses that do not compete with the NOVUS business system.

Whether repair or replacement, the ‘NOVUS Difference’ is readily apparent in the results created by superior training, equipment and the NOVUS franchisees‘ determination that every job will be done correctly ‘first time, every time’.