Owner operator Pam Kacan is keen to take family-owned windshield and automotive repair business to a higher level
MILTON (Ontario), March 9, 2021 – Daryll O’Keefe, Regional Vice President for Fix Network Ontario, is pleased to welcome NOVUS Glass Chatham to the network, offering advanced glass repair technology to one of the most thriving communities in Ontario.
Owner Pam Kacan has been associated with the auto glass repair industry for the past 16 years, first assisting her father in his successful automotive glass repair business. Watching him at close quarters, Pam quickly learned the nuances of running all the shop operations independently.
After listening to her business partners Darren Hewitt and Patrick Schaffner, Pam turned to Fix Network to give her business an operational edge. “NOVUS Glass is leading the way in repair and replacement technology. It has pioneered the crack repair system which means huge savings for our customers. NOVUS Glass’ technology allows us to repair the most difficult cracks that other companies are not able to repair,” she added.
Located at 310 Merritt Ave, NOVUS Glass Chatham is an advanced auto glass repair facility featuring the most advanced equipment, a fully trained team of skilled technicians and customer service specialists. The shop offers glass repair and replacement, along with accessories, diagnostic scanning and ADAS recalibration. NOVUS Glass Chatham is also equipped with a mobile repair and replacement service van.
“We pride ourselves on offering a positive customer experience and setting the best standards in the industry. Our quality work ensures that we have repeat customers and new customers through recommendations and word of mouth,” says Pam.
To meet NOVUS Glass’ stringent operational standards, NOVUS Glass Chatham recently underwent major renovations and equipped the facility with the necessary equipment and tools to perform all types of repair and replacement. The shop’s bays can currently accommodate five vehicles at a single time. Additionally, it also offers a fully stocked NOVUS Glass van that allows technicians to manage glass repair requirements at the customer’s convenient location.
“We’re extremely pleased to welcome Pam Kacan and the Chatham team to the NOVUS Glass family,” O’Keefe said. “Our teams are working closely with them to ensure that they receive complete access to the network’s benefits such as marketing support, training and management tools they need for taking their business to the next level.”
About NOVUS Glass
NOVUS Glass is part of Fix Network World, the global leader in the automotive aftermarket services sector. With its Repair First, Replace When Necessary® commitment, NOVUS Glass can repair more windshields with greater optical clarity and structural integrity than any other system in the industry and guarantees repairs for the life of the windshield. NOVUS has been awarded more U.S. Patents for windshield repair than any other company in the auto glass industry.